Guest information




A like…


Various adapters can be borrowed from us at reception for a deposit of Fr. 10.-.


The next ATM is in the old town of Unterseen (Raiffeisen), UBS is in Interlaken West.

B like…

Bar/Riverside Bistro

In the morning we serve our breakfast in the Riverside Bistro. Various soft drinks, nice wines or a delicious cocktail are available at our bar (can also be enjoyed in your room).

Bathrobe and Slippers

Bathrobes and slippers can be borrowed/bought at reception on request and subject to availability. A deposit of Fr. 20.- is required for each bathrobe. Purchase price for bathing slippers Fr. 3.- per piece.

Bike rental

We recommend renting your bike from Flying Wheels. They have a large selection of various bicycles available and are located at

Höheweg 133 in 3800 Interlaken.

Bread order service

You are welcome to hand out your bread order by 7 p.m. the day before at reception or order it via WhatsApp. Your bread will be ready in front of your door from 8.00 a.m.

By request…

... the following are available on loan at the reception: fondue caquelon, raclette oven, various hygiene items, sewing set,
shoe polishing material, Samsung I-Pad (Depot Fr. 50.-).

C like…

Carriage rides

Would you like a little tour through Interlaken in a horse-drawn carriage? We would be happy to organize a trip for you for 30 minutes or 60 minutes. We will try to make an appointment according to your wishes after consultation with the provider.

Change of linen

The towels in your apartment are changed every three days. We change bed linen after a week. A more frequent change of linen is possible on request and at an additional cost.


Your room/apartment is ready for occupancy from 4 p.m. on the day of arrival. We ask you to vacate the room/apartment by 10 a.m.

on the day of departure.

Coffee capsules/Tea bags

Coffee capsules and tea bags are available at the reception or bar. Also available there: dishwasher tabs and laundry tabs. See extras for prices.

Credit Cards

We accept the following credit cards: Master Card, Visa, Amex and of course all debit cards such as Maestro, Post Card and Twint. You can also conveniently prepay your stay to our bank account.

Currency Exchange

We would be happy to exchange Euros or Dollars in Swiss francs at our reception at the current exchange rate plus 3% commission.

D like…


If any damage is found or caused during your stay, please let us know in advance of your departure. We want to fix the problem before

the next guests arrive.


A deposit of Fr. 300.- can be requested upon arrival. This will be refunded after the apartment has been properly returned.


There are various pharmacies and (emergency) doctors in Unterseen and the surrounding area. The reception will be happy to contact.

The hospital is located at Weissenaustrasse 27 in 3800 Unterseen.


  • Pharmacy H. Busse

        Hauptstraße 9

        3800 Unterseen

        Tel. 033 822 80 40/+41 33 822 80 40


  • 24H – Emergency Numbre
    Tel. 0900 57 67 47/+41 900 57 67 47


  • Walk - In - Clinic Interlaken West
    Bahnhofstrasse 28
    3800 Interlaken
    Tel. 033 826 21 00/+41 33 826 21 00


E like…

Emergency numbers

In emergencies you can contact us on +41 79 385 77 86


Or dial the following emergency number directly:


Ambulance 144                         Unterseen Hospital +41 33 826 26 26

Police 117                                    24H emergency number +41 900 57 67 47

Fire department 118


Please note that there is NO telephone in the rooms/apartments. A telephone is available at the reception desk.


Various brochures are available to take away from reception. If you have any questions or tips for excursions, we will be happy to help and advise you. We will give you a cycling and/or hiking map or a ski map of the area as well as a city map of the place.

Extension of the stay

Would you like to extend your stay? We will try everything to avoid moving to another room and to extend your vacation with us.


Here is a list of our extras.


Pricelist for Extras


Extra bed                              Fr. 40.- per night

Baby bed                               Fr. 15.- per night

Pets                                        Fr. 15.- per night (without food)

Breakfast *                           Fr. 20.- per adult/child 0-5 free/6-16 Fr. per year of age

Fresh bread *                       Price according to bread order list

Coffee capsules/tea            Fr. 0.50 per piece

Dishwasher tabs                 Fr. 0.20 per piece

Fresh towels                        Fr. 5.- per set

Fresh bed linen                   Fr. 5.- per set

Bathing slippers                 Fr. 3.- per piece

Apartment cleaning *        Fr. 35.- per person

Late check-out *                 Fr. 50.- per hour



Important: Services marked with * must be ordered by 7 p.m. the day before! All extras can be ordered/obtained from us at the reception/bar or via WhatsApp +41 79 385 77 86.

F like…

Fire/Escape Route

Our hotel is equipped with one of the most modern fire alarm systems with full protection. In the event of a fire, we ask you to use the escape routes and emergency exits of the hotel marked with green illuminated signs on each floor. If there is a lot of smoke: hold a wet cloth in front of your face and move along the floor. Please keep calm - don't panic - and under no circumstances use the elevator. We ask you to study the plan for the emergency exits in your room/apartment. Collection point is in the parking lot.

G like…


The Interlaken-Unterseen golf course is only about 10 minutes by car from our hotel. There is enough parking space in front of the golf club.


Grill bag

We will be happy to prepare a grill basket for you. Please find attached our offer


Grill basket for 2


  • 1x 0.5dl white or red wine

  • 2x 5dl water with or without gas

  • 1x packet of chips

  • Fresh bread

  • 2x Cervelat or Farmer’s Bratwurst (of your choice)

  • Mustard, gherkins & tomatoes

  • Small surprise dessert & fruits

  • Grillbag (wood to fire on), matches

  • 2x grill skewers (on loan)

  • Cutting board and knife (on loan)

  • Basket (on loan)

                                                                Price Fr. 39.- per person

Family Grill basket for 4 (or more)


  • 1x 0.5dl white or red wine

  • 2x 5dl water with or without gas

  • 2x Soft drinks of your choice

  • 1x big packet of chips

  • Fresh bread

  • 4x Cervelat or Farmers Bratwurst (of your choice)

  • Mustard, gherkins & tomatoes

  • Small surprise dessert

  • Grillbag (wood to fire on), matches

  • 4x grill skewers (on loan)

  • Cutting board and knife, Basket (on loan)

                                                                  Family Price Fr. 129.- (additional person Fr. 25.-)

Please order your grill basket the day before by 7 p.m. at the reception/bar or via WhatsApp on +41 79 385 77 86.

H like…


Our housekeeping staff is there for you between 8 a.m. and 5 p.m.

I like…


Our guests have free access to our WiFi. You will receive the access data and password at check-in.

L like…

Late Check-out

On the day of your departure, you have the option to occupy your room/apartment a little longer. After consultation with the reception, we can arrange a late check-out until 2 p.m. at the latest. The price after 10 a.m. is Fr. 50.- per hour.

Luggage storage

You are very welcome to hand in your luggage at reception on the day of arrival or departure. We have a lockable room.

M like…


For ecological reasons there is no minibar in the apartments. There is a selection of drinks in the Riverside Bistro.

P like…


The outdoor parking lot in front of the hotel is available to our guests free of charge.


Pets are very welcome with us. We calculate Fr. 15.- per night (without food). The pet owners are liable for damage caused by four-legged friends.


You are welcome to give us your purchases. We do this before your arrival or during your stay. Contact us.

R like…


Our reception is not manned 24/7. If you need anything, you can reach us by phone at the reception desk on +41 79 385 77 86.


What can it be today? We are happy to help you choose your restaurant and reserve your table.

Room key

Please always take your room key with you. This also works for the main entrance door when it is closed.

Room Service

We are happy to serve you breakfast in your room/apartment. For this we charge a surcharge of Fr. 10.-.


You can deposit your black garbage bags in our container. This is on the left as you exit the hotel. Additional garbage bags are available from us at reception. Please dispose of empty PET bottles in the blue PET collection boxes on the floors. Clean glass and cardboard can be handed in at the reception for disposal.

S like…


You have a personal safe in the room that works with a key. Please take care of the key. If it is lost, you will be billed for it (CHF 100.- custom-made). We are not responsible for any loss of your property.


We would like to point out that in the canton of Bern smoking is prohibited in all publicly accessible rooms. The entire hotel, including the rooms, is therefore a non-smoking zone. If there is a smell of smoke in the rooms, the cleaning costs will be charged.


Smoking is permitted on the balcony/terrace.


Please inform us about requests, defects or missing items during your stay. We take care of this.

T like…


If you need a taxi


Bödeli Taxi   +41 33 822 00 88
Aare Taxi      +41 79 415 05 00


Please note that there is NO telephone in the rooms/apartments. A telephone is available at the reception desk.

V like…



  • If you would like to redeem a voucher, please give it to us before check-out so that we can include it on your invoice.


W like…


Two washing machines and dryers are available on the ground floor. Please let us know if you would like to make use of it. We are happy to help you with the operation.


Our tap water is the best drinking water and can be drunk without hesitation. So we not only do good for our health, but also take care of the environment by saving plastic.